Frequently Asked Questions
About Organic Blank
What is Organic Blank?
Organic Blank is a supplier of sustainable apparel and custom decoration for businesses. We provide organic cotton and recycled-material garments, decorated with your logo or artwork, for companies building merchandise programs, uniforms, retail lines and event apparel.
Can I buy garments without customization?
No. Every item on this store is decorated to order with your artwork. If you want to see and feel the garment before committing, order a sample - see below.
Do you serve customers outside the United States?
This store serves the US market only, with stock held domestically. For delivery in Europe, use our European store at organicblank.com.
What certifications do your products carry?
Depending on the item, our garments carry GOTS, OEKO-TEX Standard 100, GRS (for recycled cotton) and PETA-Approved Vegan certification, and are produced under Fair Wear Foundation membership. Certifications are listed on each product page.
Customization & Design
Which decoration methods do you offer?
Our three core methods are screen printing, embroidery and DTF. DTG, sublimation, UV printing, laser engraving, private-label relabeling and retail finishing are available on request. See our printing services for a full comparison.
What are the minimum order quantities?
- Screen printing: 50 units
- Embroidery: 10 units
- DTF: 10 units
Which method should I choose?
Screen printing for runs of 50+ with solid colors and where exact Pantone matching matters. Embroidery for corporate wear, polos, jackets and caps. DTF for smaller runs and photographic or full-color artwork. Our comparison page covers the trade-offs in detail.
What file formats do you accept?
Vector files - AI, EPS or PDF with fonts converted to outlines - give the best results and are required for embroidery. We also accept high-resolution PNG or JPG at a minimum of 300 dpi at final print size for screen printing and DTF.
Which color systems do you work with?
We use PMS (Pantone) for color matching and CMYK for full-color printing. We do not work from RGB values. Screen printing custom-mixes inks to Pantone; embroidery matches to the nearest available thread; DTF prints in CMYK, so neon and some spot colors are out of gamut.
Why do I need to convert fonts to outlines?
Because the font file may not exist on our systems. Without outlines, text can shift, render in a substitute typeface, or disappear entirely - which means delays or a reprint. Illustrator: Type → Create Outlines. CorelDRAW: Arrange → Convert to Curves. Inkscape: Path → Object to Path.
Will I see a proof before production?
Yes. We send a digital mock-up for your approval before anything is produced. Production begins only once you approve it.
Do you modify or redraw artwork?
We advise on sizing and placement for your chosen method, and flag anything that will not reproduce well - at no charge. We do not redraw logos or change your design colors; the final artwork must be supplied by you in a suitable format.
Can I apply more than one decoration to the same garment?
Yes, where the garment allows it - for example a chest logo plus a sleeve or back print. We'll confirm feasibility for your specific combination.
Samples
Can I order a sample before a full run?
Yes. We can produce samples so you can check both garment quality and the decoration result before committing. Samples are limited to one unit per color and size, and limitations apply depending on the item and method. Sample pricing is higher per unit.
Are samples returnable?
No. Any order of 5 units or fewer is treated as a sample order and is not eligible for return or refund.
Orders & Pricing
How do I place an order?
Send us your garment selection, quantities, sizes, colors, decoration method, artwork and print placement at info@organicblank.com. We'll return a quote, then a digital mock-up for approval, then a payment link to start production.
Can I mix sizes and colors in one order?
Yes, within the same garment model, as long as the total quantity meets the minimum for your chosen decoration method.
How long does a quote take?
Usually within one business day, depending on the complexity of the project.
Can I change or cancel an order?
Changes and cancellations are possible up until you approve the digital mock-up. Once production begins, the order cannot be modified or cancelled. Contact us at info@organicblank.com as early as possible.
How does volume pricing work?
Unit prices drop as quantities increase. Screen printing benefits most, because setup costs are spread across more pieces.
Why does the quoted price differ from the catalog price?
Catalog prices are for the garment itself. Your final price also reflects the decoration method, number of colors or stitch count, print size, placement and quantity.
Are taxes included in the prices shown?
Prices are shown exclusive of sales tax. Applicable state and local sales tax is calculated at checkout based on your shipping address.
When is payment due?
Full payment is required before production begins. For large-volume programs, contact us to discuss terms.
Production & Shipping
How long does production take?
10-15 business days after mock-up approval, for all three decoration methods. Transit time is additional. Large orders and peak season may extend this.
How long will delivery take?
Transit times are approximate and depend on your delivery address and the shipping method selected at checkout. They are additional to the production time above and are not guaranteed.
Where do you ship from?
Orders on this store are decorated and shipped from our facility in California. Because stock is held domestically, there are no customs delays or import charges on US orders.
Where do you ship to?
Within the United States. Shipping rates and options are shown at checkout.
Can you ship one order to multiple addresses?
Yes. Split shipping and individual drop shipping are available - let us know when confirming the quote so we can price it correctly.
How do I track my order?
You'll receive a tracking number by email when your order ships. Allow up to 48 hours for tracking to become active.
Do you offer warehousing?
For larger programs we can hold decorated stock and release it over time. This is arranged case by case - contact us to discuss.
Returns
Can I return personalized items?
No. Items decorated with your artwork are produced specifically for you and cannot be returned or refunded, unless they arrive defective or the decoration differs from the approved mock-up.
What if my order arrives damaged or incorrect?
Contact us at info@organicblank.com within 7 days of delivery with photographs of the issue. If the error is ours, we cover replacement and shipping at no cost to you.
What is the return window and are there fees?
Where a return is accepted, the request must be made within 15 business days of delivery. A 20% restocking fee applies and return shipping is paid by the customer. Full details in our Refund & Return Policy.
Still have a question?
Email info@organicblank.com and we'll get back to you.