Refund & Return Policy

We want you to be happy with what you buy. If you're not fully satisfied, we're here to help.

Personalized items

Every item on this store is decorated to order with your artwork. Personalized items cannot be returned or refunded, because they are produced specifically for you and cannot be resold. The exception is an item that arrives defective, damaged, or decorated differently from the mock-up you approved - see below.

Sample orders

We can produce samples so you can check garment quality and decoration before committing to a full run. Samples are limited to one unit per color and size, and limitations apply depending on the item and decoration method.

Any order of 5 units or fewer is treated as a sample order and is not eligible for return or refund.

Return window

Where a return is accepted, the request must be made within 15 business days of delivery. Items must be unused, unworn, unwashed, and in the same condition you received them, with tags and original packaging intact.

Restocking fee

Approved returns are subject to a 20% restocking fee, deducted from your refund. This fee does not apply to items that are defective, damaged, or shipped in error.

Return shipping

Unless the item is defective or we made an error, customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend a trackable service, as we cannot refund a return we do not receive.

How to start a return

Email info@organicblank.com with your order number and the reason for the return. We'll respond with instructions and a return address. Please do not ship items back before contacting us - unauthorized returns cannot be processed.

Refunds

Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5-10 business days. Depending on your bank or card issuer, it may take additional time to appear on your statement.

Defective, damaged or incorrect items

If your order arrives defective, damaged, or decorated differently from the approved mock-up, contact us at info@organicblank.com within 7 days of delivery, including photographs of the issue. If the error is ours, we replace the items at no cost to you, including shipping.

Contact

Questions about returns or refunds? Email info@organicblank.com.